PAWS Avenue
(773) 344-7191 Phone

Policies

Here are a list of our policies to help with any questions related to our services. Feel free to email or call us also if you have any questions, we are always here to help.

  • Regular business office hours are 10am-5pm Monday through Friday.
  • We provide service outside of regular business office hours. A $5.00 surcharge will be added for services before and after regular business hours 10am-5pm Monday through Friday as well as for Saturday/Sunday services per visit. Our service hours for visits are 8am-8pm. Our service hours for any overnight pet sitting or house sitting are 7pm-8am.
  • For weekend or holiday visits, reservations must be made during regular business hours only.
  • Voice mail messages left or email sent after 5:00pm Monday through Friday or during weekends/holidays will not be attended to until the following business day.
  • Due to varying schedules and weather permitting we require a 2 hour walk window but we will do our best to get as close to your preferred time as possible.
  • Any service scheduled after 8am on the day of service is charged the additional late surcharge of $5.00.
  • For our clients that live in Downtown and or neighborhoods where parking is unavailable and Pay to Park is necessary, parking reimbursement is required and will be factored into your cost per visit.
  • All services are subject to availability of walkers/sitters.
  • Any Pet sitting for Dogs that is not overnight, requires at least 3 visits per day. No exceptions.
  • Cancellations must be made no later than 8am on the day of service. Any time after 8am will be billed.
  • Applies to any overnight care. Cancellations must be received within 48 hours of scheduled visit or a cancellation fee of $50 will apply.
  • Cancellations for weekends must be made during regular business office hours.
  • All Holiday services have an additional surcharge of $10.00 Any overnight in home care (pet or house) is a flat rate of $80 per night.
  • Discounted walk packages apply for walks during regular business hours only.
  • A 50% deposit is required in advancement for vacation care.
  • Paws Avenue requires 2 copys of your keys. Please have them ready for pick up when we have our meet and greet with you.
  • Payment options include cash, check made out to Paws Avenue, credit card (Visa, MC, AMEX, Discover Card).

Our Business Holidays: New Year's Eve, New Year's Day, Christmas Eve, Christmas Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving.

Licensed, Bonded & Insured  

What We Do

Chicago dog walking
Chicago pet care
House sitting
Pet sitting
Cat Visits

Service Area

Andersonville
Albany Park
Avondale
Edgebrook
Edgewater
Evanston, IL
Forest Glen




Jefferson Park
Irving Park
Lincoln Square
Mayfair
Northcenter
North Park
Portage Park




Ravenswood
Roger Park
Roscoe Village
Sauganash
Skokie, IL
Uptown
West Ridge


Paws Avenue
(773) 344-7191 Phone
(866) 594-5975 Fax

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